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  • Cancellation, Amendment & Refund Policy
  • Privacy Policy
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Square 1258 Sheraton 2G Cairo-Egypt Tel:+20 01116668016

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Cancellation, Amendment & Refund Policy

Cancellation, Amendment & Refund Policy

Updated

January 2026

  • 1.

    Our standards and certifications

  • 2.

    Fees and deductions 

  • 3.

    Roles and responsibilities

  • 4.

    Key principles (read before booking)

  • 5.

    How to request a cancellation

  • 6.

    Amendments (changes)

  • 7.

    Processing cancellations and refunds 

  • 8.

    Special situations

  • 9.

    Disputes and escalations 

Darts Tourism LLC operates under certified management systems aligned with: 


  • ISO/IEC 27001:2022 – Information security, cybersecurity, and privacy protection (ISMS). 
  • ISO 9001:2015 – Quality management systems (QMS). 

These frameworks guide how we manage partner and customer data, internal controls, documentation, audit trails, and continuous improvement. Cancellation, change, and refund handling follows controlled and auditable processes.