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Copyright © TravWare 2014 - 2026, V 0.1.5

Turn Every Conversation into Connected Customer Intelligence 

Bring customer history, sales activity, marketing engagement and booking context together so sales, support and marketing teams can work from the same traveler and account view. 

Omnichannel communication 

Typical marketplaces
  • Email
  • Official WhatsApp integrations
  • Facebook and Instagram messaging where supported
TravFair delivers
  • LinkedIn and Google-related workflows where supported
  • Call-center integration options
  • Chatbot and assisted conversation workflows

Combine commercial and service history around the customer or corporate contact.

Key platform highlights 

1

Segmentation using tags, history, value and traveler behavior. 

2

Marketing campaigns across supported communication channels. 

3

Booking-engine connectivity for search links, offers and conversion flows. 

4

Unified communication history across configured channels. 

5

360-degree customer and contact profiles. 

6

Lead capture, assignment, pipeline and task workflows. 

One customer profile 

combine commercial and service history around

Contact and company information 

Trip and booking history 

Sales assignments 

Communication history 

Tasks, notes and memos 

Tags, segments and relationship structures 

Lead to deal 

Turn inquiries into trackable commercial opportunities.

Lead capture 

Sales assignment 

Qualification and scoring rules 

Follow-up tasks and reminders 

Quotation and booking handoff 

Pipeline and conversion reporting 

Request an Integrations Workshop →

Marketing management 

Build targeted campaigns using customer and booking intelligence. 

<p>Audience segmentation&nbsp;</p>

Audience segmentation 

.

<p>Templates and campaign workflows&nbsp;</p>

Templates and campaign workflows 

.

<p>Email and messaging campaigns through approved channels&nbsp;</p>

Email and messaging campaigns through approved channels 

.

<p>Campaign history and response tracking&nbsp;</p>

Campaign history and response tracking 

.

<p>Customer targeting linked to CRM data&nbsp;</p>

Customer targeting linked to CRM data 

.

<p>Booking and loyalty follow-through&nbsp;</p>

Booking and loyalty follow-through 

.

TravWare 

Social listening and market intelligence 

Optional monitoring functions can help teams track relevant brand, campaign and market signals, subject to supported data sources and platform permissions.

  • Brand mentions
  • Campaign engagement
  • Sentiment or classification workflows where enabled
  • Competitor / market monitoring from permitted sources
  • Alerts and escalation rules
Explore TravWare CRM & Growth Engine