Ground Operations
Connect the Office, the Field Team and the Traveler in Real Time
TravWare ground operations workflows help DMCs and tour operators coordinate field execution from arrival to departure while linking operational events to customer communication and financial cost centers.
OPERATE & DELIVER
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.Field staff and roster management.
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Arrival, departure, transfer and tour movement coordination.
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Traveler and group status tracking.
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Automated stakeholder communication through configured channels.
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Incident, complaint and recovery workflows.
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Operational costing and cost-center routing.
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Staff and movement planning
Coordinate representatives, guides, escorts and drivers around travel movements.
Shift and availability planning
Language and service matching
Airport, port, hotel and tour assignments
Transfer and excursion rosters
Manifest and voucher workflows
Traveler communication
Keep travelers and stakeholders informed during operational delivery.
Pickup and representative details
Schedule updates
Digital vouchers
Operational alerts
Feedback and post-service communication
Incident and service recovery
.Give operations teams a structured path for handling service issues.
Incident logging
Escalation
Assigned owner
Customer communication
Recovery action
Cost capture and follow-up
Operational reporting
Measure field execution and service quality . Punctuality . Staff utilization . Complaint resolution . Service exceptions . Cost-center margin . Supplier and field performance