TravWare Platform: Integrated Travel ERP and Booking System for MENA

TravWare is a travel-native platform that connects ERP, accounting, CRM, SRM, reconciliation, booking enginen, and analytics in one architecture, engineered for DMCs, TMCs, OTAs,TOs, TAs, consolidators and SPs across GCC and Africa.

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Three-Layer Architecture

Three-layer architecture: Back Office ERP (acconting, auditing), Mid Office (Operations, CRM, SRM, Task Management), Front Office (Online Sales Channels) , and Specialized systems (ITOM, FMS, PMS, Insurance...etc).

Automated Financial Flow

Automatic flow from bookings to finance, with BSP and supplier reconciliation

Multi-Channel CRS

Multi-channel CRS powering B2B, B2C, corporate and white-label portals

Real-Time Analytics

Real-time analytics on revenue, cost and margin by market, route, supplier and channel

A Three-Layer Architecture Built Around Travel

Back Office – ERP & Finance

The financial backbone of TravWare:

Multi-company, multi-branch and multi-currency ledgers
Localised tax and e-invoice capabilities for markets such as Egypt, UAE and KSA
Automatic posting from bookings, tickets, vouchers and supplier services
Full audit trails, period closing tools and financial controls

This layer ensures that every commercial and operational action is reflected correctly in your books.

Mid Office – Operations, CRM & SRM

The operational and relationship layer:

Product and contract management (flights, hotels, packages, transfers, excursions, cruises, insurance)
FIT and group operations, MICE and itinerary management
CRM for corporate accounts, agencies, sub-agents, retail customers and travellers
SRM for hotels, airlines, DMCs, transport providers and other suppliers

This is where TravWare expresses the full relationship graph between customers, travellers and suppliers.

Front Office – Channels & Portals

The commercial front of your business:

B2B agent portals
B2C consumer sites and apps
Corporate (B2E) portals with policies and approvals
White-label portals for your partners and sub-agents

All channels are powered by the same central CRS, inventory and rule engine, with flexible pricing and branding per channel.

The TravWare platform is not a single module or a stitched-together stack. It is a three-layer architecture designed specifically for travel and tourism operations in the Middle East and North Africa.

Travel ERP: Finance that Understands Travel

TravWare’s ERP is built for the realities of ticketing, commissions, multi-currency and complex supplier ecosystems. It replaces spreadsheet-heavy workflows and generic ERPs that were never designed for travel.

Core capabilities:

Multi-entity & multi-currency
Manage holding structures, subsidiaries and branches across Egypt, UAE, KSA, GCC and North Africa, with full currency handling and consolidation.
Booking-to-ledger automation
Every booking—flight, hotel, package, transfer, excursion or insurance—can generate the correct accounting entries automatically, based on your business rules.
Tax & e-invoice readiness
Support for local tax structures and electronic invoicing where required, aligning with regional regulations.
Controls & auditability
Period closing processes, approval workflows and detailed audit logs for internal and external auditors.

The result: clean, traceable financials that keep pace with your operational volume.

CRM & SRM: One Graph for Customers, Travellers and Suppliers

In MENA travel, business is built on relationships. TravWare’s CRM and SRM components share a single data model, so you can see the complete picture.

CRM – Customer & Traveller 360°

Corporate accounts: banks, telecoms, oil & gas, healthcare, government, SMEs
Travel agencies and sub-agents
Retail and repeat customers
Contact structures: decision makers, travel coordinators, finance contacts, individual travellers

Every trip, ticket and service is tied back to the relevant customer and traveller.

SRM – Supplier Relationship Management

Hotels, hotel chains and apartment providers
Airlines and consolidators
DMCs, excursion providers, transport companies and cruises
Insurance and ancillary providers

Contracts, rates, seasonalities, allotments and performance indicators are managed centrally.

Business impact:

Identify your most valuable customers, travellers and suppliers
See which suppliers truly drive margin in each origin–destination pair or segment
Design targeted retention, upsell and partnership strategies

Multi-Channel Booking: B2B, B2C, Corporate & White Label
The TravWare booking engine is a multi-channel CRS that lets you operate different commercial models from the same core.

Supported channels:

B2B agent portals
For agencies and sub-agents with net rates, commission structures, credit limits and incentives.
B2C consumer channels
Websites and mobile experiences for travellers in GCC and North Africa, with dynamic pricing and promotions.
Corporate (B2E) portals
Travel desks for corporate clients and internal organisations, with travel policies, approval workflows, cost centres and reporting.
White-label portals
B2B2C distribution where partners sell under their own brands while using your inventory and technology.

Products:

Flights via GDS and NDC (where available)
Hotels and apartments via direct contracts, bedbanks and channel managers
Dynamic packages (flight + hotel + transfers + excursions)
Transfers, excursions, cruises and insurance

The booking engine ensures that inventory, pricing and rules are consistent, while giving each channel its own commercial logic.

Reconciliation Engine: BSP, GDS & Suppliers Under Control

For many agencies, reconciliation is where time and money are lost. TravWare includes a reconciliation engine that is built for BSP and high-volume travel finance.

Import BSP reports and GDS sales data in standard formats
Match tickets and transactions by ticket number, PNR, passenger, dates and amounts
Highlight mismatches, missing items, duplicates and amount differences
Extend the same logic to hotel, DMC and other supplier statements
Maintain full traceability from external report → booking → invoice → ledger

Analytics & Dashboards: Turning Data into Direction

TravWare’s analytics layer turns operational and financial data into clear KPIs for leadership, finance and commercial teams.

You can monitor:

Revenue, cost and margin by supplier, route, destination and product
Market performance in Egypt, UAE, Saudi Arabia, GCC and North Africa
Agency, sub-agent and corporate account performance
Traveller patterns and destination trends
Channel performance (B2B, B2C, corporate, white label)

Dashboards are designed for board meetings, investor updates and day-to-day management, giving a shared, trusted view of performance.

Data

Direction

Designed for MENA: From Currency to Compliance

Regional strengths:

Multi-currency and multi-entity structures for regional groups and holdings
Support for Arabic and English interfaces
Alignment with tax and compliance in key markets, such as Egypt, UAE and KSA
Fit for domestic, regional and outbound travel flows
Strong support for DMC, TMC, OTA, consolidator, tour operator and mixed business models

This makes TravWare a natural fit for organisations scaling across the Middle East and North Africa.

The TravWare platform is built with MENA realities in mind, not as an afterthought.

Implementation Approach: Modular, Phased, and Supported

TravWare can be implemented step by step, reducing risk while delivering value early.

Typical paths:

Start with Travel ERP & reconciliation, then connect booking channels
Start with B2B/B2C booking, then integrate ERP and CRM/SRM
Start with Corporate travel, then extend to leisure and B2B networks

E2E County provides:

Business analysis and solution design
Data migration and integration with existing systems
User training, change management and support

Implementation Approach: Modular, Phased, and Supported

See the TravWare Platform in Action

Share a few details about your organisation—whether you are a DMC, TMC, OTA, consolidator, tour operator or hotel group—and we will tailor a live TravWare walkthrough focused on your business model and MENA markets.

A Three-Layer Architecture Built Around Travel